Terms of service

Effective from 22 September 2026. These terms replace the terms of service of 20 April 2022.

1. Who we are

This store is operated by CO2Art LLC, 187 E. Warm Springs Rd., Suite B, Las Vegas, NV 89119, United States. Contact: support@co2art.us. "We", "us" and "CO2Art" mean this company.

2. These terms

These terms apply to every order placed on www.co2art.us by a consumer, that is a person buying for purposes outside a trade, business or profession. Business customers buy through our trade store under its own terms. Our European store (co2art.eu) has its own terms. Nothing in these terms limits the rights you have under the consumer protection law of the state where you live.

3. Ordering

The products and prices on the site are an invitation to order, not an offer. When you place an order we send an order confirmation by e-mail; the contract is made when we ship the goods and send the shipping confirmation. We may decline or cancel an order before shipping, for example because a product is out of stock, because a price or description was shown in error, or because a payment could not be verified. If we do, we tell you why and refund anything you have paid without delay.

Product descriptions, photos and specifications are prepared with care, but small differences in color, finish or packaging can occur. If we find an error in a price or a description after your order, we will contact you with a corrected offer before shipping and you may cancel free of charge.

4. Prices and payment

Prices are shown in US dollars. Sales tax, where it applies, and the delivery cost are shown at checkout before you confirm the order; the current rates and the free-shipping threshold are on our Shipping & Returns page. For deliveries outside the United States, import duties and taxes are charged by the carrier or the customs authority of the destination country and are not included in our prices.

You can pay with the methods shown at checkout, including cards, Shop Pay, Apple Pay, Google Pay and PayPal. Payment is taken when you place the order. We never see your full card number.

If a product you bought goes on sale within 7 days of the day you placed your order, write to us and we will honor the sale price.

5. Delivery

Orders are processed within 1–2 working days after they are placed; regulators that we assemble and test to order may take longer. Delivery within the United States usually takes 2–5 working days after processing; these times are estimates, not guarantees, and holidays and peak periods can add a few days. We will e-mail you if we know of a delay. Every parcel is sent with tracking, which you can follow on our Track order page. Our carriers deliver during normal business hours and may require a signature, so please choose an address where someone can accept the parcel. The risk of loss or damage passes to you when you, or a person you have named, receive the goods.

6. Returns

You may return a product for any reason within 30 days of the day you receive it, provided it is unused, undamaged and in its original packaging with all accessories and manuals. Start the return by e-mailing support@co2art.us with your order number before you send anything back: we will confirm the return and tell you where to send the parcel. Parcels sent without contacting us first cannot be matched to your order and may not be accepted.

Use a tracked service and keep the proof of postage; we are not responsible for parcels lost on the way to us. Unless the return is due to our error or a defect (section 8), you pay the cost of the return shipping. We refund the price of the goods to the payment method you used within 14 days of receiving the goods back. You may inspect the goods as you would in a store; if their value is diminished because they were used beyond what was needed to check them, we may deduct that loss from the refund. Goods made to your specification, consumables whose seal you have broken, and gases or other hazardous materials cannot be returned unless they are faulty. To exchange a product, return it and place a new order for the one you want.

7. Damaged or incorrect deliveries

If a parcel arrives damaged, incomplete or with the wrong items, tell us within a few days of delivery with photos of the parcel and the goods. We will send the correct or replacement item at our cost, or refund you, including any delivery charge you paid, and tell you whether the wrong item needs to be sent back; where it does, we provide the return label.

8. Warranty

Everything we sell must match its description and work as it should. Our products carry a manufacturer's warranty against defects in materials and workmanship under normal home use: 10 years on the Pro-Elite Series dual-stage regulator, 5 years on the PRO-SE Series dual-stage regulator and 2 years on every other product, counted from the date of purchase. The warranty is not transferable; keep your order number, it is your proof of purchase. The full terms are on our Warranty page.

If a product is faulty, contact us with your order number, a description of the fault and, where possible, photos or a short video; we give faults priority and usually answer within one working day. We will repair or replace the product, and if that is not possible within a reasonable time, refund you. The warranty does not cover damage from abuse or misuse, from modification or disassembly, from use with gases, cylinders or fittings we did not specify, from excessive humidity or direct exposure to the elements, or from normal wear of consumable parts such as seals, diffuser ceramics and drop-checker solution. All customers also receive free online technical support for the life of the product.

9. Safety

Our products work with pressurized CO2. Read the instructions before use, use only the cylinders, adapters and fittings specified for your regulator, and never modify a regulator or a cylinder valve. Keep cylinders upright, away from heat and out of the reach of children. If you are unsure about any step, ask us before you connect a cylinder.

10. Content and intellectual property

The texts, photos, drawings, videos, logos and software on this site belong to us or to our licensors. You may use the site to browse and to buy; you may not copy, scrape, resell or republish its content without our written permission.

11. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded under the law that applies to you. Otherwise, to the extent permitted by law, our liability for a loss caused by our breach of these terms is limited to the price you paid for the order concerned, and we are not liable for losses that were not foreseeable when the contract was made or that arise from a use of the products contrary to their instructions. Some states do not allow the limitation of certain warranties or damages; in those states the limitations above apply only to the extent the law allows.

12. Complaints and disputes

If something has gone wrong, write to support@co2art.us; we aim to resolve every complaint within 14 days. These terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules. Any dispute that we cannot resolve together may be brought in the state or federal courts located in Clark County, Nevada, unless the consumer law of your state gives you the right to bring it elsewhere.

13. Changes

We may update these terms for future orders; the version shown on this page when you place an order is the one that applies to it.